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how to contact adobe support by chat ?

Explorer ,
Jun 05, 2023 Jun 05, 2023

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how to contact adobe support by chat ?

i have tried to use this link but it does not open any chat even after disbling pop up blocker :

https://helpx.adobe.com/contact.html?rghtup=autoOpen

so where is the correct liunk in june 2023 ?

and preferably in french in France ?

thanks.

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correct answers 2 Correct answers

Community Expert , Jun 05, 2023 Jun 05, 2023

the link you posted still works:

 

kglad_0-1685969941740.png

 

 

you just need a compatible browser and perhaps country.  anyway, try a mobile phone browser.

 

<moved from download&install>

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Explorer , Jun 05, 2023 Jun 05, 2023

ok i deactivated the shields from brave and it worked.

thanks.

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Community Expert ,
Jun 05, 2023 Jun 05, 2023

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the link you posted still works:

 

kglad_0-1685969941740.png

 

 

you just need a compatible browser and perhaps country.  anyway, try a mobile phone browser.

 

<moved from download&install>

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Explorer ,
Jun 05, 2023 Jun 05, 2023

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there is no chat pop up with brave nor firefox not chrome on windows 11 desktop pc.

so where is it ?

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Community Expert ,
Jun 05, 2023 Jun 05, 2023

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it's in the lower right when using a compliant browser.  do you have a mobile?

 

kglad_0-1685971045168.png

 

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LEGEND ,
Jun 05, 2023 Jun 05, 2023

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Make sure you allow ALL cookies on Adobe site too. For some reason people are disabling cookies and so it can't know you're logged in.

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Explorer ,
Jun 05, 2023 Jun 05, 2023

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i use Brave and i have enabled all cookies and disable pop up blocker.

i connect from france and there is no chat pop up.

i connect also to USA with a VPN and there is no chat pop up.

see the photos attached.

and the other page i have has no chat pop as well.

 see photo.

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Community Expert ,
Jun 05, 2023 Jun 05, 2023

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use twitter, if you don't have access to a mobile phone.

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Explorer ,
Jun 05, 2023 Jun 05, 2023

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ok i deactivated the shields from brave and it worked.

thanks.

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Community Expert ,
Jun 05, 2023 Jun 05, 2023

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you're welcome.

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LEGEND ,
Jun 08, 2023 Jun 08, 2023

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Why did you come here to post an AI-generated reply that doesn't answer anyone's question, "Mateo"? 

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Community Expert ,
Jun 08, 2023 Jun 08, 2023

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@Test Screen Name 

 

just mark spam, as spam.

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