How to contact Adobe to cancel a subscription

New Here ,
Aug 05, 2021 Aug 05, 2021

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I have exactly the same problem as Bob5D66 which reads

Hi Community
I canceled my subscription and i see I was still charged, when I go onto the adobe contact link nothing happens, why is this? 

How else are we able to contact adobe? 
Should i notify the bank as well to make them aware this transaction should not have gone through? 

Thank you for the guidance. 

 

So I look forward to yoru guidance

 

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Account management , Billing

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Adobe Community Professional ,
Aug 08, 2021 Aug 08, 2021

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Hello @P5FF7,

To contact support, login to your account and navigate to the URL below it will automatically open the chat window. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
Aug 08, 2021 Aug 08, 2021

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LATEST

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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