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Participant
May 8, 2023
Answered

How to contact support for refund?

  • May 8, 2023
  • 2 replies
  • 1289 views

I was supposed to be able to get a 7 day free trial but for some reasom my bank or google, not sure which,  won't let me sign up for trials and save my card on file. Instead i had to purchase for a month.  After about 20 minutes,  i realized reader edit doesn't do what it appeared and i cancelled it the same night. I tried getting a refund with google play store, and shouldve been able to since i cancelled within 48 hours, but I guess since i paid aand wont have the service end until the month is up, i got screwed. How do i request a refund???

    Correct answer Peru Bob

     

    If you purchased through the Google Play Store, you will have to contact them. 

     

    If purchased from Adobe, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    or Twitter:
    https://twitter.com/AdobeCare

    2 replies

    Peru Bob
    Community Expert
    Community Expert
    May 8, 2023

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    May 8, 2023

     

    If you purchased through the Google Play Store, you will have to contact them. 

     

    If purchased from Adobe, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    or Twitter:
    https://twitter.com/AdobeCare