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How to delete account with wrong payment method

New Here ,
May 19, 2021 May 19, 2021

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Hello everybody!

 

I signed up for the 14-days-trial and registered my PayPal account. Everything good so far, I tried everything and realized I don't need that much for the project I'm working on.

 

I wanted to cancel my subscription and the whole account but there seemed to be a problem with my payment. Now I'm over the 14-day limit, I got a bill already and still can't do anything because I don't have any other way of paying than my PayPal. When I want to cancel everything, it said, I have to update my payment method.

I don't want to pay for a time I didn't even use the program or get another bill because I didn't pay the first time.

 

What can I do?

Thank you very much in advance!

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Billing

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New Here ,
May 19, 2021 May 19, 2021

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Sorry - I meant the 7 day trial!

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Community Expert ,
May 19, 2021 May 19, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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