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How to delete my Adobe account

New Here ,
May 04, 2024 May 04, 2024

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Hi,

 

I am Isaac Do. I'm having trouble deleting my Adobe account. There's no delete button in the Manage Account section of the website. Can someone help me with canceling my account?

 

Thanks.

 

 Best regards,

 Isaac Do

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Adobe Employee ,
May 07, 2024 May 07, 2024

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Hi @Isaac37181605apc7 ,

This is the Enterprise and Teams community. For further assistance, I will move your post to Account, Payment, and Plan.

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Community Expert ,
May 07, 2024 May 07, 2024

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
May 07, 2024 May 07, 2024

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LATEST

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

If you need help, CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator

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