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how to delete my credit card?

New Here ,
Aug 16, 2024 Aug 16, 2024

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as the title, I have only one credit card but I wish to delete it. Is there an email I can send my request to?

 

[Mod: Move to the Account, Payment and Plan forum]

 

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correct answers 2 Correct answers

LEGEND , Aug 16, 2024 Aug 16, 2024

We cannot help with your account's financial details here in this forum. You have to contact Adobe directly.

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Community Expert , Aug 17, 2024 Aug 17, 2024

@precise_days5CA8 

 

you can only delete your credit card (and account), if you have no active subscription, https://www.adobe.com/privacy.html, click contact us and request your adobe id be deleted.

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LEGEND ,
Aug 16, 2024 Aug 16, 2024

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We cannot help with your account's financial details here in this forum. You have to contact Adobe directly.

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New Here ,
Aug 17, 2024 Aug 17, 2024

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that's the point I couldnt find any email to contact them, the AI chat was not helpful as well

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LEGEND ,
Aug 17, 2024 Aug 17, 2024

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Try using your web browser and going to account.adobe.com

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New Here ,
Aug 17, 2024 Aug 17, 2024

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I've done that but the AI chat won't put me through cause I have 0 active subscription. I feel it's borderline legal that they keep my credit card info and give me 0 contact or option to delete it on my own.

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Community Expert ,
Aug 17, 2024 Aug 17, 2024

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@precise_days5CA8 

 

you can only delete your credit card (and account), if you have no active subscription, https://www.adobe.com/privacy.html, click contact us and request your adobe id be deleted.

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New Here ,
Dec 22, 2024 Dec 22, 2024

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I agree!!! It's so frustrating and then they want to charge an outrageous amount to cancel 

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Community Expert ,
Dec 22, 2024 Dec 22, 2024

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@cherisse_2785 

 

there's no cancellation fee unless you fail to cancel during the trial or 1 week grace period that follows the trial AND you've commited to a one year subscription that you're about to cancel early.

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