How to get a refund

Question

Hi, I was billed from Adobe even though I cancelled my free trial on the day that I started it. I did get a confirmation email and my account says that I do not have any active plans. Moreover, there are no invoice in my account to confirm this transaction but the money was taken out of my bank account by ADOBE PHOTOGRAPHY TRIAL Dublin 000IE. I would like to get a refund.

Peru Bob · Answer

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

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