How to get Adobe to send my current email for bills?

Forum|Forum|6 years ago
December 17, 2019
2 replies
600 views

Hi guys and girls!

My old business is closed, no big problem, everthing works with the new email including adobe.com except the recipe is still send to the old email. In the beginning I thought it was a time affair and they would soon start to send to the email Adobe used for their site, but now, two-three months after the email got changed and Adobe still send the old email. the old email a "pay for it account" and it will soon close up. What do I do? BTW, I see that my current email is what Community Adobe use for this email. An answer is much appreciated.

Best regards, Aksel

This topic has been closed for replies.

Nancy OShea

Community Expert

Change your primary and secondary e-mail through your Adobe account profile page by logging-in at the link below.

https://account.adobe.com/profile.

Invoices are posted there 24/7 under billing history. AFAIK, Adobe does not send invoices by e-mail.

https://account.adobe.com/billing-history

Nancy O'Shea— Product User & Community Expert

A

Anonymous

Hi Nancy!

Hope you had/have a great Christmas! I did change the primary and secondary e-mail through my Adobe account profile page and Adobe was "happy" and received it and on the site it is there and right. But when I get the billing it is still wrong. It is still wrong. Im not sure if I did change the password. Is that important? But I can't see that anything is wrong except the password? I'm not sure. But thanks for the help!

Best regards, Aksel

John T Smith

Community Expert

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

A

Anonymous

I understand I think, I will follow the right way. Have a nice Christmas.

Aksel

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