how to get annual cancellation fee removed

Forum|Forum|1 year ago
December 30, 2024
3 replies
1221 views

has anyone had their cancellation fee removed and who did they complain to.

Just found out today I have committed to annual commitment (no idea) and charging me £45 for cancellation of plan.

Who did you complain to?

Thank you

This topic has been closed for replies.

Correct answer kglad

if you have a good reason for consideration, contact adobe support and see. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Nancy OShea

Community Expert

One way: Wait until your 12th month of service to cancel.

The early termination fee is 50% of your remaining months.

You can cancel now and pay the fee, or wait a few months until your service ends.

Your choice.

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE CUSTOMER CARE:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Hope that helps.

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the Account forum

Jeffrey_A_Wright

Legend

Funny_art, thanks for your question. Please see https://adobe.ly/4j06ATN for the fees and charges associated with canceling an annual membership. You can use the steps listed in https://adobe.ly/4fC5Pxn if you decide to cancel your annual subscription. ^JW

F

funny_art2749Author

Participant

it's charging me £45 to cancel which I had no idea until today. Says I had signed up yearly. How do you get a supervisor to sort this out. It's outrageous. I've tried pulling up the original agreement and it's blank

kglad

Correct answer

Community Expert

if you have a good reason for consideration, contact adobe support and see. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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