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cotwild
Participating Frequently
March 24, 2023
Answered

How to get evidence from Adobe for bought blocked license?

  • March 24, 2023
  • 3 replies
  • 2343 views

Dear Community

I am getting really frustrated. I did contact Adobe customer support multiple times, they tried to move me arround in circles and close my tickets before I got the chance to answer.

 

Like two years ago I did buy the last available Adobe CS6 Master Suite from a reseller, therefore bought a used license key. This is legal according EU court case and did work great in the beginning. After a years I did get problems with the Adobe genuine service saying my product is illegal. As I bought it legally I did just stop that annoying service. Now I changed my PC and wanted to install it again on the new machine, where my license key for activation was blocked due to piracy.

 

I contacted Adobe an provided my invoice and a proof that the seller is a registered legitimated company.

Adobe said there were multiple activation attempts and that I should contact my seller. But my seller is answering that Adobe is systematically blocking old licenses to force people buying the new subscription model...

 

Now I need to get a proof from Adobe for legally go either against my seller or Adobe, if it is true what my reseller said.

 

Anyone experiencing the same/similar issues?

 

Thanks for you help

Dave

      This topic has been closed for replies.
      Correct answer Ged_Traynor

      The reseller sold used licenses, which is legal. He is claiming that Adobe is blocking "old" licenses for no reason to force customers buy a subscription for new versions... and get rid of the "old" one-time fee licenses.

       

      He is facing the same issue with multiple customers - but I now need a proof that either he is right or Adobe and the reseller sold the license like multiple times...

       


      "The reseller sold used licenses, which is legal" that is not true, licences have to be transferred

      https://helpx.adobe.com/ie/x-productkb/policy-pricing/transfer-product-license.html

       

      3 replies

      G
      gregazar
      Participant
      December 21, 2024

      I purchased a CS6 Volume License for $2400.00 in 2013. I have only activated it on 2 machines, the first of which the HDD failed on, so I have only been using it on 1 machine. Last month, I got a pop-up notice that my license was not valid and the software would stop working in 5 days. I called Adobe and provided a valid proof of purchase and after getting the run-around for 3 weeks, they finally emailed my saying my license key has been reactivated and I can use it now. The key is still being rejected as "revoked" and Adobe is playing dumb. They claim the key is valid and will need to have a dedicated team call me back to resolve this. I have been promised a call back 5 times and still no call back. I am now unable to use this $2400 software because of Adobe sabotoging my software that I bought and own. This is borderline criminal and Adobe is in breach of contract. Anyone interested in putting together a lawsuit against Adobe for breach of contract? There's more power in numbers so the more of us that come together, the better our chances of being awarded damages.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      December 21, 2024

      it's unexpected that you got any help, at all, from adobe.  they do not support legacy software. they don't even support much closer to current software.

       

       

      try67
      Community Expert
      try67Community Expert
      Community Expert
      December 21, 2024

      That shouldn't matter. A valid serial number should remain so even if the application is no longer supported. The customer has the right to use what they bought, as long as they wish to.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      March 26, 2023

      @cotwild,

      • CS6 hasn't been sold legally by ANY vendor in any country since January 2017.
      • Used software that wasn't properly transferred in writing by seller to buyer through Adobe is technically illegal. Nobody has any right to use it.
      • Obviously the seller was operating illegally and isn't willing to admit it.
      • Adobe doesn't have to prove anything to you.  They own the software.  That's not up for debate.
      • Your grievance is not with Adobe.  It's with the seller who took your money.  Good luck with that.

       

      Nancy O'Shea— Product User & Community Expert
      Ged_Traynor
      Community Expert
      Ged_TraynorCommunity Expert
      Community Expert
      March 24, 2023

      @cotwild Adobe hasn't sold CS6 for over 6 years, so the fact that you bought it 2 years ago is a good chance that you were scammed.

      https://prodesigntools.com/dont-buy-adobe-software-on-ebay-craigslist-or-amazon-marketplace.html

      Moved from "Using the Community"

      C
      cotwildAuthor
      Participating Frequently
      March 24, 2023

      Thanks for your response.

      I was forced to buy it from a reseller, as Adobe doesn't offer any "non-subscription" version anymore. I am using Photoshop, Illustrator, Premiere and Acrobat X just a few times a year and that's definitely not worth paying a quite big amount every month. So therefore I was looking for a "legal reseller" - I bought the license from a registered company, I did my homework before... and everything worked fine for over a year.

       

      Now I am stuck with Adobe having blocked it but refusing to provide an evidence that allows me to fight against the reseller or even worse, if the reseller is right and Adobe blocked the S/N on purpose to force me following their "new business model".

      C
      cotwildAuthor
      Participating Frequently
      March 24, 2023

      You need to contact the reseller, CS6 hasn't been legally sold for over 6 years.


      The reseller sold used licenses, which is legal. He is claiming that Adobe is blocking "old" licenses for no reason to force customers buy a subscription for new versions... and get rid of the "old" one-time fee licenses.

       

      He is facing the same issue with multiple customers - but I now need a proof that either he is right or Adobe and the reseller sold the license like multiple times...

       

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