• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

How to get my refund

New Here ,
Dec 18, 2023 Dec 18, 2023

Copy link to clipboard

Copied

Please let me know how to get refund. I was charged £68 for 1 year contract. I cancelled it right away. Please help. Thankyou 

Views

75

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Dec 18, 2023 Dec 18, 2023

@May34328180s50x 

 

No one on these forums can see your account information. You will need to contact Adobe Customer Care directly to assist. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the steps here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are

...

Votes

Translate

Translate
Adobe Employee , Dec 19, 2023 Dec 19, 2023

Hi @May34328180s50x ,

As per your account info, you cancelled for the Acrobat premium subscription on 8th day, hence you're eligible for complete refund.

Please wait for 5-7 business days for the refund to process.

Let us know if you have any questions.

Regards,

Shivangi

Votes

Translate

Translate
Community Expert ,
Dec 18, 2023 Dec 18, 2023

Copy link to clipboard

Copied

@May34328180s50x 

 

No one on these forums can see your account information. You will need to contact Adobe Customer Care directly to assist. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the steps here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

 

I've moved your post from Using the Community (for questions about the forums) to Account, Payment, & Plan for you.

Jane

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 18, 2023 Dec 18, 2023

Copy link to clipboard

Copied

1 year for that amount doesn't sound's like a mobile, student or stock subscription, not the more typical individual subscription.  for what kind of subscription are you being charged?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 19, 2023 Dec 19, 2023

Copy link to clipboard

Copied

LATEST

Hi @May34328180s50x ,

As per your account info, you cancelled for the Acrobat premium subscription on 8th day, hence you're eligible for complete refund.

Please wait for 5-7 business days for the refund to process.

Let us know if you have any questions.

Regards,

Shivangi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines