How to get reimbursement from cancelled trial time?

Question

Hello,I have started a trial version of Adobe Acrobat to get the extras that were not included in the basic version. I A couple fo days later, I have intentionally cancelled the subscription last week to avoid fees.I even filled out the form associated with the Cancellation process.5 days later I was charged for Adobe Acrobat without even asking if I wanted to go on with the item, the cheeky way. Please note that I have also uninstalled Acrobat from my computer, so Adobe should also have trace of that. I would like to request a refund since I cancelled the trial before the expiration date. But there is no link to any real people to get help. The assistant left me in the middle of the conversation. An email that I sent to Adobe went unanswered. What is the procedure to get a refund? Thank you.Best regards

kglad · Accepted Answer

Hi there,
I am in a similar situation. I am wondering - did you get reimbursed?

it's irrelevant whether they were reimbursed. your situation is ~unique. your resolution depends on adobe support's response to your situation:

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Meenakshi Negi · Answer

Hi Luigi25979492fddf,

Thank you for reaching out.

We have checked your account, and the subscription still shows as active.

Please use the steps suggested in the following help document to cancel the subscription: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

If you cancel within 14 days of purchase, you get a refund. For more information, please refer to the following help page: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel.

You are currently eligible for a refund. Once you cancel the subscription, the refund will be added to your account in 5 - 6 business days.

If you experience any issues, please contact the support team via the number provided for your region on the following page: https://helpx.adobe.com/contact/phone.html.

Let us know if you have any questions.

Thanks,

Meenakshi

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