How to get verification code sent to my phone

New Here ,
Aug 17, 2020 Aug 17, 2020

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My email address has changed and I do not have access to the old one.  At login, I am asked to change my password, with a verification code sent to my old email address which I cannot get to.

How can I have the verification code sent to my phone?

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correct answers 1 Correct answer

Adobe Community Professional , Aug 17, 2020 Aug 17, 2020

Log-in to your account and click this link https://account.adobe.com/

or

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots

...

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Adobe Community Professional ,
Aug 17, 2020 Aug 17, 2020

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Log-in to your account and click this link https://account.adobe.com/

or

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Aug 17, 2020 Aug 17, 2020

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Thanks John, but that wasn't much help.

The problem is I can't sign in to my account, because the email for that
account is no longer valid; and during the sign in procedure, a code is
sent to the now dead email address. Someone at Adobe needs to change my
email address for me.

Referral to the standard "Log-in to your account" page is not helpful.

I don't think I can make the problem any clearer.

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Adobe Community Professional ,
Aug 17, 2020 Aug 17, 2020

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Change your primary and secondary e-mail addresses by logging -in below.

https://account.adobe.com/profile

If you still need help, scroll down to Contact Adobe on the same page.  Wait times may be longer than normal due to Covid-19.  Please be patient.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 17, 2020 Aug 17, 2020

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Thanks, Nancy

 

The problem is I can't sign in to my account, because the email for that account is no longer valid; and during the sign in procedure, a code is sent to the now dead email address.  Someone at Adobe needs to  change my email address for me.  
Referral to the standard "Log-in to your account" page is not helpful. 
Going to the Contact Adobe tag at the bottom of the page does not lead to any new contact methodology.

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Adobe Community Professional ,
Aug 18, 2020 Aug 18, 2020

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David,

Please contact support by phone M-F during normal business hours.  Google "Contact Adobe support" for the phone number in your region.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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