How to make a complaint without going through their hopeless Customer Support team?

[Tom Over]

Does anyone know how to register a formal complaint without going through their customer support team, who are famously useless?

I have been charged twice by Adobe this month, and nobody has been able to tell me why. One of these payments looks suspicious.

I've spoken to two agents about this via chat, and they simply ended the conversation before doing anything about it. 

I then reached out to their Phishing Team, because as per the description on their site, to see if they could help, but they told me to talk to the Customer Support team.

I'm cancelling my bank card, issuing a charge-back and ending my Adobe account, but wondering how I can make a formal complaint about this. Anyone had any luck?

One is for a payment of $44, which is my normal monthly subscription fee. The second is the suspicious one-off charge for $80 and the payment details on my bank statement look suspicious.

[Peru Bob]

X (was Twitter):
https://twitter.com/AdobeCare

[Tom Over]

 do I really have to sign up to that just to get through to a human.

[Profanity removed by moderator]

[John T Smith]

Adobe, 345 Park Avenue, San Jose, CA 95110-2704 USA Tel: 408-536-6000 Fax: 408-537-6000

[kglad]

to report bugs or ideas or wishes to adobe: for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

for createive cloud assets:

bugs, https://community.adobe.com/t5/adobe-collaboration-experiences/ct-p/ct-adobe-collaboration-experienc...

requests, https://community.adobe.com/t5/adobe-collaboration-experiences/ct-p/ct-adobe-collaboration-experienc...

for others, use https://www.adobe.com/products/wishform.html

if neither show a place to report the issue, just leave it here. that's the best you can do.

[Shivangi_Gupta]

Hi @Tom Over,

We're sorry for the experience you've had. We checked and found that you have cancelled your subscription yesterday and the term will continue till February 27, 2024.

Let us know if you have any questions for us. 

Regards,

Shivangi

Regards,

Shivangi