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2

How to re enable the 3rd party authenticator app?

Community Beginner ,
Oct 26, 2021 Oct 26, 2021

Does anybody know how to re enable a 3rd party authenticator app?
Why did Adobe disabled it?

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Account management
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Community Expert ,
Oct 27, 2021 Oct 27, 2021

adobe authenticator won't work with another authenticator.  that said, i don't know what authenticator you were using or what changed, but you can learn more here, Use Adobe Authenticator for two-step verification

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Community Beginner ,
Apr 12, 2022 Apr 12, 2022

Ermm, I was using the VIP Access authenticator but I changed cellphone making me disable temporarily the 2FA now I cannot use another 2FA app, only the Adobe's??

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Community Beginner ,
Apr 12, 2022 Apr 12, 2022

Btw, it's saying right here that we can use a third party 2FA app:

https://helpx.adobe.com/ie/x-productkb/global/2-step-verification-account-security.html

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Community Expert ,
Apr 13, 2022 Apr 13, 2022

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Community Beginner ,
Sep 06, 2022 Sep 06, 2022

That's just stupid. So before I had one safe 2FA app for all my services protected with 2FA, but now I need to install one special app for adobe? What were you thinking adobe?

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

these are user-to-user forums.  ie, you're not addressing adobe.

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Community Beginner ,
Sep 06, 2022 Sep 06, 2022

I know, and it's sad. There's no way to let them know that removing third party 2fa apps wasn't a great idea... 

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

You can enter that as a "wish": https://www.adobe.com/products/wishform.html

ABAMBO | Hard- and Software Engineer | Photographer
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New Here ,
Jul 17, 2023 Jul 17, 2023
LATEST

I know this thread is old, but there is a request for 3rd party auth apps in the Feature Requests -- if anyone else wants to upvote it 
https://community.adobe.com/t5/creative-cloud-desktop-ideas/third-party-authenticator-apps/idi-p/139...

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