How to reactivate the student Discount after missing the verification deadline?

Question

Hi,I got the creative cloud for students - but after 6 month, due to a serious illness I didnt manage to show my verification within the due date. I did it later, it was verified and my account shows that I am a student till 2022. But I still pay the full price!What do I have to do to get back to the student discount?Thanks!

kglad · Answer

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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