How to stop being billed for product

[celandyne]

I have the free plan for Adobe Creative Cloud but I purchased adobe illustrator and I'm getting billed monthly. I need to cancel my subscription now but there doesn't seem to be a way to do this. There is no "manage plan" option, but only "upgrade plan."

[jane-e]

Hi

Open the Creative Cloud app and click your avatar to manage your plan.

If you need more help, contact Adobe Customer Care: https://helpx.adobe.com/contact.html
Click the chat icon in the lower right and type "agent".

~ Jane