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How to un-cancel a subscription

New Here ,
Feb 27, 2023 Feb 27, 2023

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Hi all!

 

I cancelled my subcriptions for Illustrator and Photoshop but would rather like to change the plan. Is it possible to un-cancel and thus avoid paying th cancellation fee? 

 

Your help is appreciated! 

Phila 

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Community Expert ,
Feb 27, 2023 Feb 27, 2023

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i'm not sure you can undo what's been done, but you can be helped.  contact adobe support.

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Feb 27, 2023 Feb 27, 2023

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Hi all!

 

I cancelled my subcriptions for Illustrator and Photoshop but would rather like to change the plan. Is it possible to un-cancel and thus avoid paying th cancellation fee? 

 

Your help is appreciated! 

Phila 

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Community Expert ,
Feb 27, 2023 Feb 27, 2023

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You probably can't uncancel, but you may be able to avoid the cancelation fee if a new subscription is started.

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

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Community Expert ,
Feb 27, 2023 Feb 27, 2023

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please don't post duplicate messages

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Community Expert ,
Feb 27, 2023 Feb 27, 2023

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Messages merged into the correct forum

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