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Huge Problem

New Here ,
Dec 02, 2022 Dec 02, 2022

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Hello I have a huge problem I was charged this month for two subscribiton for adobe in total of 35 CHF. I think it was from one of my old accounts that I dont use anymore, it has as well my old email, so I couldnt even get notificiantion that soon i will be charged. I don't have money to afford it. Please help me get a refund. 

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Community Expert ,
Dec 02, 2022 Dec 02, 2022

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if you have an enterprise/teams subscription:

 

open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

 

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if you have an individual subscription:

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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