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I accidentally bought Premiere Pro on an email account that doesn't exist.

New Here ,
Nov 12, 2023 Nov 12, 2023

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I already had the Adobe Creative Cloud app bought and downloaded with my student discount. I thought I would have Premiere Pro access but I only got a seven-day trial and was left with "Buy Now". So I bought just Premiere Pro but when it asked me to sign in for access I accidentally typed in my email wrong and it accepted it somehow without verification (that I can't receive cause it's not real). I tried changing my email so that it would switch over to my actual email but it just says error.

 

Screenshot 2023-11-12 at 11.38.24 PM.pngScreenshot 2023-11-12 at 11.53.58 PM.pngPlease help. I'm so frustrated with all this.

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correct answers 1 Correct answer

Community Expert , Nov 13, 2023 Nov 13, 2023

if you (not your school) manages your subscription, contact adobe support.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe rep

...

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Community Expert ,
Nov 13, 2023 Nov 13, 2023

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if you (not your school) manages your subscription, contact adobe support.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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