I am charged a big cancellation fee to a monthly plan

Forum|Forum|3 years ago
March 4, 2023
4 replies
964 views

I needed to use Illustrator for a month, and now when I want to cancel it it says I need to pay around 120$ to as cancellation fee.

I selected the "pay monthly" option when I subscribed, why is this fee for?

Billing

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

Gefen, I believe the answer to your question has been addressed by the useful responses from Kglad, Peru Bob, and Nancy OShea.

Please bookmark https://helpx.adobe.com/manage-account/using/cancel-subscription.html which provides information on how to cancel annual and month-to-month Creative Cloud app memberships. If you need help or have additional questions or concerns about specific charges, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our team can help you directly.

Jeffrey_A_Wright

Correct answer

Community Manager

Gefen, I believe the answer to your question has been addressed by the useful responses from Kglad, Peru Bob, and Nancy OShea.

Please bookmark https://helpx.adobe.com/manage-account/using/cancel-subscription.html which provides information on how to cancel annual and month-to-month Creative Cloud app memberships. If you need help or have additional questions or concerns about specific charges, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our team can help you directly.

Nancy OShea

Community Expert

Annual Plan, paid monthly means 12 months. There is 50% early termination fee.

Monthy is for one month at a time and costs more per month. But you can cancel anytime, no fee. See screenshot.

Nancy O'Shea— Product User & Community Expert

Peru Bob

Community Expert

There are three types of plans:

Annual plan, prepaid This is paid once and is an annual commitment because it is a discounted price.

Annual plan, paid monthly This is an annual commitment because it is a discounted price.

Month-to-month plan This can be canceled at any time without penalty, but is more expensive.

kglad

Community Expert

paying monthly for an annual subscription is still a commitment to an annual subscription and triggers a penalty for failure to remain subscribed for the full year commitment.

if you had subscribed to the monthly subscription, there would no sucjh thing as early cancellation.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded