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I am charged a big cancellation fee to a monthly plan

New Here ,
Mar 04, 2023 Mar 04, 2023

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I needed to use Illustrator for a month, and now when I want to cancel it it says I need to pay around 120$ to as cancellation fee.

 

I selected the "pay monthly" option when I subscribed, why is this fee for?

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correct answers 1 Correct answer

Adobe Employee , Mar 07, 2023 Mar 07, 2023

Gefen, I believe the answer to your question has been addressed by the useful responses from Kglad, Peru Bob, and Nancy OShea. 

 

Please bookmark https://helpx.adobe.com/manage-account/using/cancel-subscription.html which provides information on how to cancel annual and month-to-month Creative Cloud app memberships. If you need help or have additional questions or concerns about specific charges, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a memb

...

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Community Expert ,
Mar 04, 2023 Mar 04, 2023

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paying monthly for an annual subscription is still a commitment to an annual subscription and triggers a penalty for failure to remain subscribed for the full year commitment.

 

if you had subscribed to the monthly subscription, there would no sucjh thing as early cancellation.

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Community Expert ,
Mar 04, 2023 Mar 04, 2023

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There are three types of plans:

Annual plan, prepaid   This is paid once and is an annual commitment because it is a discounted price.

Annual plan, paid monthly  This is an annual commitment because it is a discounted price.

Month-to-month plan   This can be canceled at any time without penalty, but is more expensive.

 

 

 

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Community Expert ,
Mar 04, 2023 Mar 04, 2023

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Annual Plan, paid monthly means 12 months.  There is 50% early termination fee.

 

Monthy is for one month at a time and costs more per month. But you can cancel anytime, no fee.  See screenshot.

 

image.png

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Mar 07, 2023 Mar 07, 2023

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Gefen, I believe the answer to your question has been addressed by the useful responses from Kglad, Peru Bob, and Nancy OShea. 

 

Please bookmark https://helpx.adobe.com/manage-account/using/cancel-subscription.html which provides information on how to cancel annual and month-to-month Creative Cloud app memberships. If you need help or have additional questions or concerns about specific charges, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our team can help you directly.

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