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I am not able to sign in to my Stock Contributor account. [Adobe ID was hacked]

Forum|Forum|2 years ago
November 22, 2023
6 답변들
2264 조회

Hello everyone,

My name is Rashmi Singh and my adobe id is [REMOVED BY MODERATOR.]
My adobe email address is [REMOVED BY MODERATOR.]

Suddenly on Thu, Nov 16, 11:54 AM (6 days ago) I got an email from Adobe that "You recently specified [REMOVED BY MODERATOR] as your Adobe ID email address.

Previous email: [REMOVED BY MODERATOR.]
If you did not make this change, contact Adobe Support.

I have not done this change. I think someone hacked my account and changed the email address. I am not able to sign in to my account. I am trying to sign in but keep getting alert that We don't have an account with that email address.

I emailed adobe support on the same day but it has been 7 days and I have not received any reply. I sent several emails but not getting and reply.

I am very worried and I need your help. I have been a contributor to adobe stock for a long time and I have more than 8k images there which someone else is accessing now. I don't know what hackers are doing with my images.

Please help me recover my account.

Below is my contributor profile link.

https://stock.adobe.com/contributor/206413587/rashmisingh?load_type=author&prev_url=detail

Please someone tell me what I should do now. I was not able to post my problem here because someone has changed my email so it was asking me to login to post here. That's why I have created a temporary account to post here.

Please help me urgently. I am waiting for your reply.

Account management

이 주제는 답변이 닫혔습니다.

최고의 답변: Abambo

Thank you for your reply.

I was told by agents that I will only get support by email because I am a stock contributor. I tried to talk to chat support many times but some agents replied to me that wait, I will connect you with the contributor support expert and after making me wait for a few hours, they ended the chat. The support chat people are always doing this to me.

Chat support relayed you to contributor support because you said, you are a contributor and bla bla bla...

You should not say that you are a contributor because this has nothing to do with being a contributor. A hacker has taken over your Adobe ID. That should be your story to tell to customer support. Because your Adobe ID (responsibility of customer support) has been taken over, you can't access your contributor account (responsibility of contributor support) because that is linked to your Adobe ID (responsibility of customer support).

So again: contact customer support, tell them that your Adobe ID has been taken over and that they should change it back to the old e-mail address. With that, you can ask for a new password (during the sign-in) and change the password to something new. As that, the hacker will lose the access to your Adobe ID. As that, you will be able to access your contributor account again, and you can assess the damage there.

V

Valentina3419456201g9

Participating Frequently

Hello!

Could you please tell was your problem solved?

R

Rashmi33900440v1he

Participant

Hi,

Yes, after a long wait my problem was solved. Don't worry, you will get a reply from contributor-support@adobe.com but I can't tell you how long it will take. I got a reply from this mail in 25 days.
In addition, you can do 2 more things to resolve your case quickly

1.
Tweet your problem on Adobe Care on twitter
2.
Go to the dashboard of the new adobe account you created and look at the footer, there is a contact us, register your case there.
Hope your case is solved soon 🙂

V

Valentina3419456201g9

Participating Frequently

I'm glad to hear that your problem was solved.

I've just read your dialog with Abambo in the comments and I tried to follow the advises and failed. My case is very similar to yours.

I wonder didn't you get any help from Adobe support in chat?

Abambo

Community Expert

Tagging @Jeffrey_A_Wright .

ABAMBO | Hard- and Software Engineer | Photographer

R

Rashmi33792167lpjb작성자

Participant

Hi everyone,
It has been more than 15 days since I emailed contributor-support@adobe.com. I have also sent many emails but I have not received any reply yet. I cannot log in to my account and I have 8k images there and earnings are coming. I am very worried. Has anyone got a reply from contributor-support@adobe.com? How much patience do I have to keep? Any suggestion that can help me now?

kglad

Community Expert

agree with @Abambo

no one here suggested you use email to contact adobe. trying to initiate support via email is guaranteed to fail. ie, it works for no one.

R

Rashmi33792167lpjb작성자

Participant

Thank you for your reply.

I was told by agents that I will only get support by email because I am a stock contributor. I tried to talk to chat support many times but some agents replied to me that wait, I will connect you with the contributor support expert and after making me wait for a few hours, they ended the chat. The support chat people are always doing this to me.

kglad

Community Expert

posting sensitive information in public is not a good way to protect your privacy/account.

Nancy OShea

Community Expert

@Rashmi33792167lpjb,

DO NOT post sensitive user IDS and emails in a public web forum. This is NOT a direct pipeline to Adobe. This is a public user-to-user community. Everyone can see what's posted here.

1. There is no email address for Adobe Support. Email is not secure.

2. You may very well have been the victim of a phishing scheme. Email is seldom what it seems.

3. Log-in to your Adobe Account below,

https://account.adobe.com/

If your log-in fails, contact Adobe Customer Support via Live Chat or Twitter. At the chat prompt, type AGENT followed by Enter key.

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

Hope that helps. Good luck.

[Moderator moved from Stock Contributor to Account, Payment & Plan]

Nancy O'Shea— Product User & Community Expert

RALPH_L

Community Expert

It sounds as if your Adobe account has been hacked. We cannot help you, you must inform contributor support using the contact link provided to you in the email you received.

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