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filippo225993350rou
Participant
January 11, 2022
Question

I ask for support with my account, please

  • January 11, 2022
  • 1 reply
  • 119 views

Dear everyone,

I started with my free trial Adobe purchase, speficing the annual with monthly payment agreement.

Then, I forgot to cancel my free trial and automatically it began the annual agreement, but the money in my card weren't enough so no money was taken. This, until few days ago when I recharged my card for other purposes and I had the bill from Adobe. Now I want to cancel and withdraw from my agreement but if I go in the " Plans and Category" window in my account it says that I have no paid plans. 

How I do?

 

Thanks a lot to the ones who'll help

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
January 12, 2022

Filippo, please see https://community.adobe.com/t5/account-payment-plan-discussions/how-to-cancel-your-adobe-plan/td-p/11293343 where the topic of how to cancel an Adobe plan is discussed.  For additional information, please see https://community.adobe.com/t5/account-payment-plan-discussions/cancel-subscription-faqs/td-p/11885718.

 

If you need additional assistance with the cancellation process, begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen to connect with a member of our support team.

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