I can not View my Plans everytime i go there it shows no data available

[Amna_Rizwan3911]

This is my personal Adobe account that I purchased. Initially, I was using the trial version, but it has now expired. While using the apps, I keep encountering issues: I cannot sign in to use AI features in Acrobat, I have limited access to Photoshop, and I cannot use Generative Fill.
Additionally, two payments are being deducted from my account each month. I want to access my plans to understand why this is happening and why I have limited access to the apps. However, every time I go to the Plans page, it does not load and shows "No data available."

This is a multinational, widely used software company, and I should not encounter these problems. Please fix this immediately.

[Shivangi_Gupta]

Hi @Amna_Rizwan3911,

We appreciate you reaching out. Could you test the issue after disabling any antivirus on system?

Let us know the outcome.

^Shivangi

[Amna_Rizwan3911]

Hello I don't have any antivirus on my system, there is only preinstalled Windows Defender, but even that is disabled most of the time.

[kglad]

use an updated (non-opera) browser, https://account.adobe.com

using a mobile phone's browser with wifi disabled is the most likely to work.

[Amna_Rizwan3911]

Thank you i can see my plans on my mobile device

[Shivangi_Gupta]

I see! In addition to @kglad's suggestion, could you test it on alternative device?

^Shivangi

[Amna_Rizwan3911]

I discovered that I have two subscriptions: one for Creative Cloud, which deducts 478 TL from my account, and another for Adobe Stock, which deducts 717 TL monthly. I want to cancel the Adobe Stock subscription, but when I attempt to do so, it indicates that I must pay a 2,000 TL early cancellation fee. Why must I pay an early cancellation fee for a monthly plan, I checked the cancellation requirements, and it says the cancellation for a monthly plan is free. 

[kglad]

check the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[Jeffrey_A_Wright]

Amna, sorry for any confusion, but you selected an annual plan that is paid monthly. We don't currently offer an educational discount for monthly plans. For more information about the different types of plans and the cancellation process, see https://adobe.ly/3RE0NXP;

You can also cancel your Adobe Stock plan, but be aware that you will lose access to any unused credits. You can find more information at https://adobe.ly/4jvuXbR. ^JW

[Amna_Rizwan3911]

I understand, thank you 🙂 Is the reason I'm not able to sign into Acrobat related to this being a student account? 

[Jeffrey_A_Wright]

The limited access could be due to using an individual subscription on a network or device managed by your school. Most schools block access to individual features if they offer their own plan.

If you are using your own computer on your personal network, then see https://adobe.ly/3GzU92o for several common solutions to allow the computer to see the active subscription, Amna. ^JW

[Amna_Rizwan3911]

Hello, so I tried the options from this by manually deleting host files and reinstalling cloud apps on my device. It fixed the limited access issue, and now I'm able to use generative fill. However, I'm still not able to sign in to my Acrobat and use AI there. 

[Shivangi_Gupta]

Do you get any specific error while signing in? 

^Shivangi

[Amna_Rizwan3911]

No, when I click on sign in, it doesn't give me any option to add my email or password, as if the button is not working. Nothing happens. When I try it on my browser, it works, but on the application, it doesn't. 

[Shivangi_Gupta]

Could you test it after uninstalling and reinstalling the application?

^Shivangi

[Amna_Rizwan3911]

I have done that multiple times now, even clean uninstalled all the Adobe apps and reinstalled it again. 

[kglad]

@Amna_Rizwan3911 

did you use the acrobat cleaner after uninstalling acrobat?

[Jeffrey_A_Wright]

Amna, per Kglad's suggestion a link to download the Acrobat Cleaner tool can be found at https://adobe.ly/3SpUreQ. ^JW

[Amna_Rizwan3911]

hello yes i did use adobe cleaner and uninstaller both for a clean uninstall

[Jeffrey_A_Wright]

Thanks for the update, Amna. Please click on https://adobe.ly/3GVGLpk to connect with a member of our support team. They can provide direct assistance to allow Acrobat to see your active subscription. You may need to use a different device to contact us, if you are unable to reach anyone. ^JW