I can't cancel my illustrator subscription

[matteo_8207]

Help pls, I started my 1 week free trial of illustrator, now I want cancel the subscription, but in my profile there's nothing. Yesterday I paid for the first month with the automatic payment, but in my profile in the plans section there's nothing, it's like I don't have a plan.

[Monika Gause]

Please refer to this thread - there are a couple of things listed in there.

https://community.adobe.com/t5/account-payment-plan-discussions/how-to-cancel-my-subscription/m-p/14...

If nothing works, please answer here in your thread.

[kglad · Accepted solution]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[vidyashree28453988xc08]

I have same question. "How do I cancel my free trial of adobe illustrator" only? and Not creative cloud. There is no option.

[vidyashree28453988xc08]

I tried the links from the response above but they only tell about how to cancel "creative cloud subscription" and not "free trial of adobe illustrator".

[kglad]

@vidyashree28453988xc08 

all subscription app/plans are the same.  ie, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.