I can’t cancel my plan

[kristis_0104]

When I go to cancel my plan, I get this message: ,,You must resolve an issue with your payment details before making any changes to your plan.

If you take no action, your plan will be suspended."

Could anyone help me out getting the plan cancelled? My kid bought it for fun, but we don't have enough money to buy things like that for now . ❤️

[jane-e]

When I go to cancel my plan, I get this message: ,,You must resolve an issue with your payment details before making any changes to your plan.

By @kristis_0104

As the message says, you must resolved payment issues before you can cancel.

i've moved your post from Using the Community to the Account, Payment, & Plan forum.

Jane

[kglad]

to resolve payment issues, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[Shivangi_Gupta]

Hi @kristis_0104,

Thanks for contacting us. As the message indicates, there are pending dues on your account. You may need to clear the payment before making any changes to the account and plan.

Please refer to the article shared by the expert for help.

Let us know if you have any questions.

^Shivangi