I can't log in to my account to cancel my subscription

[jelluna_9355]

I can't cancel my subscription because I can't log into my account! I insist that you cancel my subscription immediately and refund my money! I haven't opened an Adobe app once because I can't log into my account! When I try to log in, I wait for the email verification code, but it never comes. Is this a scam? I need help! If you don't cancel my subscription immediately, I will contact my lawyer about this scam. I paid for two months and cannot even use the program. I had to create a new account just to write to you because you don't even have normal customer service. I am paying with the email address <Email removed by Mod>, but I cannot log in. Thank you!

[kglad]

why can't you cancel?

and no one here can cancel for you.  you have to cancel yourself.  

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[Shivangi_Gupta]

Hi @jelluna_9355,

We appreciate you reaching out. As per your account info, you do not have any active subscription associated with the account. Did you subscribe using a different email address?

Let us know through a private message.

We are here to help.
^Shivangi

[jelluna_9355]

Hey,

The email aadress should be EMAIL REMOVED FOR USER SECURITY

THIS IS A PUBLIC FORUM, DO NOT POST PERSONAL INFORMATION HERE

Thank you
Eliisabet Hurt

[Shivangi_Gupta]

Thanks!
I can see that you have an active subscription for Acrobat Pro since 1 month and 15 days. Refund can only be initiated if the subscription is cancelled within 14 days of the purchase. Have you never been able to download/install the application? 
Did you raise this query to our support team here? https://adobe.ly/43HriCv

Let us know.

^Shivangi

[jelluna_9355]

Hey,

Thank you.

The problem is that I can not log into my account and that’s why I haven't
opened the app or cancelled the trial. After I started the trial I couldn't
log into my account after that. I have the app on my computer and I am
trying to log in and I am waiting for the email verification code but the
email has never come to my email? So that's the problem here. I kindly ask
you to cancel my subscription and refund my money if possible. It's not
fair that I started the trial and am paying for the subscription but can't
even log in and use the program that I wanted to try and use.

Thank you!

[kglad]

check your spam folder.