I canceled my account and have continued to be charged for 5 months

Question

Adobe has the worst business practices. I canceled my account and am still being charged through PayPal. Adobe customer service directs me to contact PayPal as they show my account was canceled in Jul, yet I continue to receive $21.24 charge every month!

I can not change my billing information because ones again, I don't have an active account. My last recourse is to cancel my PayPay account. Here's some advice, don't use your PayPal for a subscription service with a company like Adobe who has zero customer support

Jeffrey_A_Wright · Answer

Default, I am not showing any current active memberships under the e-mail address you used to post to this public discussion forum. If you continue to be charged, then please make sure to sign in under the e-mail address assigned to the membership. You can then use the process listed in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html to cancel the membership.

If you need any assistance with this process, then please begin a chat session at https://helpx.adobe.com/contact.html. Only by making direct contact with our support team can assistance be provided to locate any other memberships or provide refunds.

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