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D
default7mvotpk9qmls
Participant
December 30, 2020
Question

I canceled my account and have continued to be charged for 5 months

  • December 30, 2020
  • 1 reply
  • 1075 views

Adobe has the worst business practices. I canceled my account and am still being charged through PayPal.  Adobe customer service directs me to contact PayPal as they show my account was canceled in Jul, yet I continue to receive  $21.24 charge every month!

 

I can not change my billing information because ones again, I don't have an active account.   My last recourse is to cancel my PayPay account. Here's some advice, don't use your PayPal for a subscription service with a company like Adobe who has zero customer support

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
December 30, 2020

Default, I am not showing any current active memberships under the e-mail address you used to post to this public discussion forum.  If you continue to be charged, then please make sure to sign in under the e-mail address assigned to the membership.  You can then use the process listed in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html to cancel the membership.

 

If you need any assistance with this process, then please begin a chat session at https://helpx.adobe.com/contact.html.  Only by making direct contact with our support team can assistance be provided to locate any other memberships or provide refunds.

D
default7mvotpk9qmlsAuthor
Participant
December 30, 2020

Exactly! This is the email I've used and have continue to be charged on. Adobe says I've been canceled since July, but every month I am getting charged.

D
default7mvotpk9qmlsAuthor
Participant
December 30, 2020

Default, I am sorry if I have been unclear. You will need to make direct contact with our support team for any action to be taken regarding your accounts, payments, or refunds.  The last time you contacted our support team was on December 1st, 2020, for case ADB-16694731-B0B0.

 

You are currently posting in a public discussion forum that is accessible to anyone with Internet access. 


I know that. Because your customer support tells me to contact PayPal 

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