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Correct answer Manan Joshi

Hello @karahan5FEF,
Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

2 replies

Y
Yosef26304407nhxb
Participant
September 26, 2022

hello adobe , I was Want cancel My Plan But I get subscribe in anther plan By mistake And after it i cancel it ,  I was think, I will Get My Money Back, But I didnt get my money Back I have a Video When I was Try to get my money back I can send It to you , this is like a proof https://youtu.be/CiyoQ4Ea5UI , and Please Give me my money back really It was by mistake and the plan is very expensive for me and ty

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
September 26, 2022

ADDED... kglad was a few seconds ahead of me with the same information

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

M
Community Expert
Manan JoshiCommunity ExpertCorrect answer
Community Expert
January 11, 2021

Hello @karahan5FEF,
Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
K
karahan5FEFAuthor
Participant
January 12, 2021

so how can i reach adobe officials

T
Test Screen Name
Legend
January 12, 2021

Follow the link given. But you can't keep a plan and have a refund - it is one or the other!

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