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Wyatt28736417cvj0
Participant
March 6, 2023
Answered

I canceled my subscription and now I’m being charged $80 two months later

  • March 6, 2023
  • 3 replies
  • 1067 views

I canceled my plan about two months ago because it was charging me $30 every month, I woke up this morning and saw another transaction for $30 for my subscription even though it was already canceled. I went to go see if it was canceled and it last time I checked it said plan canceled, but it told me to cancel again it would charge me $50?! That's outrageous, I canceled my plan two months ago and I'm being charged $80 for it I have never been so upset before, I want my money back, I am never doing business with adobe again. Give me my money back. I canceled it two months ago why is money still being taken out of my account??

      This topic has been closed for replies.
      Correct answer John T Smith

      This space is provided by Adobe, but this is not Adobe support
      Sorry, nobody here can help with an account or payment problem
      This is a public forum, you need the link to Adobe support, not other users
      Help Center https://helpx.adobe.com/support.html is a good place to start
      Be sure to remain signed in with your Adobe ID before accessing the link below
      Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
      .
      You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
      You MUST also allow 'cookies' in your web browser for the link to work
      .
      This link will go directly to the chat option
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person
      -Meaning type in the word Agent without the quote " " marks
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      - or by telephone https://helpx.adobe.com/contact/phone.html
      - or Twitter tweet @AdobeCare
      .
      Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

      3 replies

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      March 6, 2023

      You got an e-mail to confirm the cancel. If you did not get this e-mail, your cancel was probably stalled. Use the links as provided by @John T Smith to contact customer care.

      ABAMBO | Hard- and Software Engineer | Photographer
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 6, 2023

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

       

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

       

      <moved from using the community>

      John T Smith
      Community Expert
      John T SmithCommunity ExpertCorrect answer
      Community Expert
      March 6, 2023

      This space is provided by Adobe, but this is not Adobe support
      Sorry, nobody here can help with an account or payment problem
      This is a public forum, you need the link to Adobe support, not other users
      Help Center https://helpx.adobe.com/support.html is a good place to start
      Be sure to remain signed in with your Adobe ID before accessing the link below
      Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
      .
      You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
      You MUST also allow 'cookies' in your web browser for the link to work
      .
      This link will go directly to the chat option
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person
      -Meaning type in the word Agent without the quote " " marks
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      - or by telephone https://helpx.adobe.com/contact/phone.html
      - or Twitter tweet @AdobeCare
      .
      Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

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