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1

I canceled my subscription and now I’m being charged $80 two months later

New Here ,
Mar 06, 2023 Mar 06, 2023

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I canceled my plan about two months ago because it was charging me $30 every month, I woke up this morning and saw another transaction for $30 for my subscription even though it was already canceled. I went to go see if it was canceled and it last time I checked it said plan canceled, but it told me to cancel again it would charge me $50?! That's outrageous, I canceled my plan two months ago and I'm being charged $80 for it I have never been so upset before, I want my money back, I am never doing business with adobe again. Give me my money back. I canceled it two months ago why is money still being taken out of my account??

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correct answers 1 Correct answer

Community Expert , Mar 06, 2023 Mar 06, 2023

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scri

...

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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You got an e-mail to confirm the cancel. If you did not get this e-mail, your cancel was probably stalled. Use the links as provided by @John T Smith to contact customer care.

ABAMBO | Hard- and Software Engineer | Photographer

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