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I cannot cancel my acrobat pro Dc subscription, as the cancel option is not available under plans.

New Here ,
Jul 10, 2021 Jul 10, 2021

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I want to cancel my acrobat pro-DC monthly subscription, but the cancel option under my plan is unavailable. I have started online chat under the Adobe support section. However, the initial conversation seems like machine feedback which then forwarded to a representative that could not connect even after an hour.

 

I even called the 24x7 customer care numbers but could not get any representative for live conversation except hearing machine prerecorded audios for several minutes.

 

Adobe should address such poor communication and end the practice of explicitly making it difficult for user to cancel their subscription.

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Community Expert ,
Jul 11, 2021 Jul 11, 2021

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Hi@Aman Ahmadzai,

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans
2. Scroll down to Adobe Help Center on the same page. Click on the chat icon.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours in your region.
https://helpx.adobe.com/contact/phone.html
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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