I couldn't change from monthly to yearly billing

Forum|Forum|1 year ago
December 4, 2024
2 replies
1332 views

There is no way to change this yourself in user account so you have to talk to a support agent. He wouldn't change the billing unless I bought "AI assistant for acrobat". Some years ago I was tricked into buying an Adobe stock plan, so I will not be fooled again. So here I am, still on monthly billing plan. Who do I need to talk to to get support? We have been using CC for years and years in my company, but we need to seriously consider alternatives.

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Correct answer Peru Bob

Try support again. Maybe a different agent will be more helpful.

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

Peru Bob

Correct answer

Community Expert

Try support again. Maybe a different agent will be more helpful.

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

C

chrisw92276591

Participant

I just tried this thanks. I got an agent that is pushing for an upgrade to my services. I replied 'no new offers please', got crickets. After a few minutes the agent came back with the solution which involves the cancellation of the current plan, and purchase of the new plan. Not sure why that is, but that is what we are doing. A cancellation notice is sent, and then a second email with a 'proposal' for the same program billed at the annual rate. It went slowly, but smoothly. Took 30 minutes start to finish.