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helpmeguys
Participating Frequently
September 8, 2022
Question

I'd like a refund.

  • September 8, 2022
  • 1 reply
  • 160 views

I'd like a refund.

While I was subscribing to Animate, I paid for the student plan and started using it.

But this month, my student plan and animate subscription were paid twice.

It's a duplicate payment because all the apps in the student plan include animates.

Therefore, I request a refund for the number of months that have been paid in duplicate.

This topic has been closed for replies.

1 reply

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
September 8, 2022

Hi there,

We're sorry for the trouble. We checked your account details and could not find any duplicate transaction in the same month. We can not discuss the account related information here because this is a public forum. We'd recommend contacting our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

They can discuss it in detail and help you ASAP.

 

Let us know if you have any questions.

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