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Hello. I'd like to get a refund without cancellation fee for the cancellation fee. The reason is that I couldn't do it myself even if I wanted to cancel the free experience within the period. I couldn't find the same menu on my account as the Cancel Free Experience page shown in the help on Adobe homepage.
in my account / Where is Manage Plan button? Where is Cancle button??
I can't believe !!
Adobe removed the cancel free experience button from the page
and proceed with automatic payment!
I'm really angry.
in Adobe homepage ! Where is Manage Plan button? Where is Cancle button??
Hi @eunji5C4F,
Please contact support and tell them your problem, they will help you with the cancellation fees waiver as much as they can. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
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Hi @eunji5C4F,
Please contact support and tell them your problem, they will help you with the cancellation fees waiver as much as they can. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan
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Oh, thank you for leaving a comment.
Fortunately, I connected the agency through the help messenger that day and got help.