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I'd like to get a refund without cancellation fee for the cancellation fee.

New Here ,
May 30, 2021 May 30, 2021

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Hello. I'd like to get a refund without cancellation fee for the cancellation fee. The reason is that I couldn't do it myself even if I wanted to cancel the free experience within the period. I couldn't find the same menu on my account as the Cancel Free Experience page shown in the help on Adobe homepage.

 

in my account / Where is Manage Plan button? Where is Cancle button??

스크린샷 2021-05-30 오후 6.35.32.png

스크린샷 2021-05-30 오후 6.38.13.png스크린샷 2021-05-30 오후 6.38.20.png

 

 

I can't believe !!

Adobe removed the cancel free experience button from the page

and proceed with automatic payment!

I'm really angry.

스크린샷 2021-05-30 오후 6.42.28.png

 

in Adobe homepage ! Where is Manage Plan button? Where is Cancle button??

스크린샷 2021-05-30 오후 6.37.49.png

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correct answers 1 Correct answer

Adobe Community Professional , May 30, 2021 May 30, 2021
Hi @eunji5C4F, Please contact support and tell them your problem, they will help you with the cancellation fees waiver as much as they can.  Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html?rghtup=autoOpen Type AGENT to avoid bots and talk to a human. Also, be mindful of answering anyone who sends you a private message. See the following for more information about scamme...

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Adobe Community Professional ,
May 30, 2021 May 30, 2021

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Hi @eunji5C4F,

Please contact support and tell them your problem, they will help you with the cancellation fees waiver as much as they can.  Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Jun 07, 2021 Jun 07, 2021

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Oh, thank you for leaving a comment.

Fortunately, I connected the agency through the help messenger that day and got help.

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