I desparately need help with Bridge and Photoshop

Forum|Forum|3 years ago
November 1, 2022
3 replies
215 views

I have been getting a "can't verify my subscription" message for 11 days now. I started with Adobe chat to try to fix this problem. After about 10 different techs over 6 days, using remote access the problem still exists. I started calling instead and had techs assisting me using remote access and doing pretty much the same things on my computer and it still isn't working. A tech will make changes and I can access my Bridge and Photoshop account for about 1 hour and then it goes back to "can't verify my subscription". I'm stuck and cannot complete any work or even download via Bridge. I don't know where to turn now. Is there a phone number that I can get to a higher level of experise at Adobe? If there was a good alternative to Photoshop I would cancel my account and to there. Help...........

Windows

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John T Smith

Community Expert

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html is Adobe's aid to remove programs

T

Test Screen Name

Legend

Another possible cause: using VPN or system anonymiser. These can mess up the licensing. The fact that it happens at a time after fixing suggests you have something breaking it, something outside Adobe's control. All they can do is repair the damage each time: you have to figure out what is doing the damage.

JaymanRAuthor

Participant

A friend suggested I do a complete uninstall of Adobe using Revo Uninstaller which I did and also all malware software as Kglad suggested. I then reinstalled Creative Cloud and then Photoshop. All appears to be ok as of right now, we'll see what it looks like a few hours from now. The only hitch I had was uninstalling Bridge 2023. I don't see it in the Revo list or in programs to uninstall. I was still on the taskbar though and would open. Anyway I have Creative Cloud and Photoshop reinstalled and working at this time...... fingers crossed this is it, the Adobe techs didn't try this which was my last resort sitting here in front of the computer and not knowing which way to go.

kglad

Community Expert

there are better and more thorough ways to uninstall and reinstall cc.

but the real problem is to find what, on your computer, is corrupting or removing your cc credentials.

the way to find that, afaik, is trial and error.

kglad

Community Expert

there's something on your computer (eg, av, anti malware, cleaners, defragger etc) causing a problem corrupting your credentials.

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