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IlzVil
Participant
April 9, 2025
Answered

I did not extend my subscription

  • April 9, 2025
  • 1 reply
  • 255 views

Hello! I was charged for Adobe, but I only purchased this for one year. I signed for student's plan for one year. (they charged me 19,66 eur even if they claimed that it would be 16,25 with VAT inlcuded)
Now I see in my bank account that I have been charged almsot 2 times more for montly fee  (35,57 eur) and I did not even extend my subscription. Can you please help me?
I can not fine email of custoemr support. Only chat bot is talking to me and does not understand my concern.
I wanted to cancel the plan that has been charged for me and only lets me to cancel it for a huge fee 195,66 €.
This is not fair. Can you please do something about it? I do not use this, why should I be charged.  March should have been the final month for my one year subscription. 

Correct answer Jeffrey_A_Wright

Ilzvil, sorry for any confusion; I do see that you have been charged each month for your current subscription, and we don't offer 1-year fixed-term subscriptions for Creative Cloud. If you decide to continue your subscription, then make sure to update your proof of eligibility to continue to enjoy the discounted rate; please see https://adobe.ly/3RbHF3e for more details.

 

If you want to cancel your active subscription, then see https://adobe.ly/3R850Tl for information on how to complete the cancellation process. ^JW

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
April 9, 2025

Ilzvil, sorry for any confusion; I do see that you have been charged each month for your current subscription, and we don't offer 1-year fixed-term subscriptions for Creative Cloud. If you decide to continue your subscription, then make sure to update your proof of eligibility to continue to enjoy the discounted rate; please see https://adobe.ly/3RbHF3e for more details.

 

If you want to cancel your active subscription, then see https://adobe.ly/3R850Tl for information on how to complete the cancellation process. ^JW

I
IlzVilAuthor
Participant
April 9, 2025

Dear Jeffrey, I already told that I wanted to cancel, and it I wanted to cancel the plan that has been charged for me and only lets me to cancel it for a huge fee 195,66 €.

 

Can you please cancel my plan from your end without that fee?

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
April 9, 2025

If you have any questions about fees or need help with the cancellation process, IlzVil, then please click on https://adobe.ly/44ifuqL to speak with a member of our support team. If you are unable to reach a human then use a different device. ^JW

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