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I don’t know how I signed up and want to cancel as can’t afford

New Here ,
Jun 05, 2024 Jun 05, 2024

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How can I cancel my membership without a fee when I didn't sign up. Im a solo mum and student I don't have the fees 

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Community Expert ,
Jun 05, 2024 Jun 05, 2024

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starting a trial is the usual path to a subscription.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Jun 05, 2024 Jun 05, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Community Expert ,
Jun 05, 2024 Jun 05, 2024

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>when I didn't sign up

 

If you never started a trial (which becomes a paid subscription of you don't cancel before 14 days) you need to contact the fraud people at your credit card

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