I don't use the app but the payment was debited, how do I get a refund?

[Елена98A1]

Hello. I don't use the services, but the payment was debited. How do I get a refund?

[kglad · Accepted solution]

check https://helpx.adobe.com/manage-account/using/cancel-subscription.html
p.s. if you're cancelling an annual plan early, there's a penalty (=1/2 the cost of the remaining months).

if the above link doesn't help you cancel, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

[Jashan2697161318s9]

Hello I need refund because i am not using this app from last 3 months

[kglad]

contact adobe support.

[나연33681886zrcg]

어플을 사용한적이 없는데 왜 갑자기18000원이 결제된 건지 모르겠습니다. 환불을 요청합니다.

[kglad]

https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

if that's no help, you can contact adobe support (unless you suspect someone is fraudulently using your card). there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Henriett38589723q83o]

I am also having the same issue. I need to get a refund, and adobe had been unresponsive regarding the matter.  I am thinking of going to corporate headquarters for this one. Does anyone have thoughts as to what could be done?

[Jeffrey_A_Wright]

Henriett, which Adobe software or service are you trying to obtain a refund for? I don't see any active memberships or registered products under the account you used to post to this public discussion forum. For general information on how to request a refund, see https://adobe.ly/3LsQmTE. ^JW