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I don't use the app but the payment was debited, how do I get a refund?

New Here ,
Oct 18, 2020 Oct 18, 2020

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Hello. I don't use the services, but the payment was debited. How do I get a refund?

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correct answers 1 Correct answer

Community Expert , Oct 18, 2020 Oct 18, 2020

check https://helpx.adobe.com/manage-account/using/cancel-subscription.html
p.s. if you're cancelling an annual plan early, there's a penalty (=1/2 the cost of the remaining months).

if the above link doesn't help you cancel, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human


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Community Expert ,
Oct 18, 2020 Oct 18, 2020

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check https://helpx.adobe.com/manage-account/using/cancel-subscription.html
p.s. if you're cancelling an annual plan early, there's a penalty (=1/2 the cost of the remaining months).

if the above link doesn't help you cancel, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human


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New Here ,
Nov 04, 2022 Nov 04, 2022

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Hello I need refund because i am not using this app from last 3 months

 

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Community Expert ,
Nov 04, 2022 Nov 04, 2022

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contact adobe support.

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