• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

I feel cheated - how do I cancel my subscription?

Community Beginner ,
Jun 01, 2022 Jun 01, 2022

Copy link to clipboard

Copied

Hi, I have paid monthly for Adobe Creative sense 1st of May 2021. I tried ending my plan today as I no longer needed Adobe (the projects I needed the produts for are done), but I got a message about having to pay ca 250 EUR for ending the subscriptiopn early! I can't find any information at all  on when is a good time to end the subscription and how to avoid the penatly. This behavior from Adobe does not feel lawful, and I wish to get more information about the plans and subscription and how to end it properly.

TOPICS
Account management , Billing

Views

41

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 01, 2022 Jun 01, 2022

Copy link to clipboard

Copied

See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

You may also contact Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 01, 2022 Jun 01, 2022

Copy link to clipboard

Copied

LATEST

The subscription you took was annual, paid monthly. So you promise to pay for one year in 12 parts. If you cancel, you must still pay, but Adobe give a generous 50% discount.

Cancel in month 12 to cancel with no fee. (It is always cheaper to cancel sooner).

Do not be late, even by one day, or it renews for another year and the cost to cancel is 6 months fee.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines