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I get the following error: We can’t verify your subscription status.

New Here ,
Sep 26, 2022 Sep 26, 2022

Hello 

 

I am in the following situation where I get the Error of: We can’t verify your subscription status when I try load XD only (Screen shots attached). I am able to load other Adobe products. My account is fully paid and upto date.

 

Error Screen.jpg

 

I have taken the following steps

 

  1. I have followed all the steps on: https://helpx.adobe.com/africa/download-install/kb/licensing-errors.html#1xx
  2. I have reinstalled Windows (fresh installation)
  3. I have logged out of my laptop (which used my second seat)

 

Please can you assist me

TOPICS
Account management
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correct answers 1 Correct answer

Community Expert , Sep 26, 2022 Sep 26, 2022

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

then if your subscription is active, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if that fails, https://helpx.adobe.com/xd/kb/cannot-verify-subscription-xd.html

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Community Expert ,
Sep 26, 2022 Sep 26, 2022

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

then if your subscription is active, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if that fails, https://helpx.adobe.com/xd/kb/cannot-verify-subscription-xd.html

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New Here ,
Sep 26, 2022 Sep 26, 2022

Thank you very much

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Community Expert ,
Sep 26, 2022 Sep 26, 2022
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you're welcome.

 

did the first part solve the problem or did you have to use help from the last link in my message?

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