I get the following error: We can’t verify your subscription status.

[rhyderk10684471]

Hello 

I am in the following situation where I get the Error of: We can’t verify your subscription status when I try load XD only (Screen shots attached). I am able to load other Adobe products. My account is fully paid and upto date.

 

I have taken the following steps

1. I have followed all the steps on: https://helpx.adobe.com/africa/download-install/kb/licensing-errors.html#1xx
2. I have reinstalled Windows (fresh installation)
3. I have logged out of my laptop (which used my second seat)

Please can you assist me

[kglad · Accepted solution]

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

then if your subscription is active, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

if that fails, https://helpx.adobe.com/xd/kb/cannot-verify-subscription-xd.html

[rhyderk10684471]

Thank you very much

[kglad]

you're welcome.

did the first part solve the problem or did you have to use help from the last link in my message?