• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

I get the following error: We can’t verify your subscription status.

New Here ,
Sep 26, 2022 Sep 26, 2022

Copy link to clipboard

Copied

Hello 

 

I am in the following situation where I get the Error of: We can’t verify your subscription status when I try load XD only (Screen shots attached). I am able to load other Adobe products. My account is fully paid and upto date.

 

Error Screen.jpg

 

I have taken the following steps

 

  1. I have followed all the steps on: https://helpx.adobe.com/africa/download-install/kb/licensing-errors.html#1xx
  2. I have reinstalled Windows (fresh installation)
  3. I have logged out of my laptop (which used my second seat)

 

Please can you assist me

TOPICS
Account management

Views

41

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Sep 26, 2022 Sep 26, 2022

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

then if your subscription is active, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if that fails, https://helpx.adobe.com/xd/kb/cannot-verify-subscription-xd.html

Likes

Translate

Translate
Community Expert ,
Sep 26, 2022 Sep 26, 2022

Copy link to clipboard

Copied

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

then if your subscription is active, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if that fails, https://helpx.adobe.com/xd/kb/cannot-verify-subscription-xd.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 26, 2022 Sep 26, 2022

Copy link to clipboard

Copied

Thank you very much

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 26, 2022 Sep 26, 2022

Copy link to clipboard

Copied

LATEST

you're welcome.

 

did the first part solve the problem or did you have to use help from the last link in my message?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines