I have a Adobe subscription but now cannot edit a pdf

[annette31386479l605]

Hi, I need help!

I have been an Adobe subscriber for a while now but today it is not allowing me to edit a pdf. It keeps asking me to start a free trial and when I try this, it then says I have an active subscription. I need to access it today, any suggestions would be gratefuly appreciated.

[Peru Bob]

See here:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

[annette31386479l605]

Many thanks for all your suggestions, I will try these now

[Peru Bob]

If that doesn't work, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

[kglad]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html