I have a student discount [creative cloud] plan- can I change my email?

Question

I have a creative cloud subscription with a student discount. My university only has a web interface to check my email. I am missing important emails from Adobe. Can I switch my adobe email to a non-school email? How will this affect my subscription? My education status has already been verified.

John T Smith · Accepted Answer

This space is provided by Adobe, but this is not Adobe support

Manage your cloud plan https://helpx.adobe.com/manage-account.html

Log-in to your Adobe account and click this link https://account.adobe.com/

or

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Test Screen Name · Answer

In many cases, you couldn't, because the plan is tied to all email addresses for the University, and no others. However... did you buy from Adobe directly, and did you need to provide proof of Academic status? Then maybe - contact Adobe.

you may need to keep checking both emails.

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