Participating Frequently

Question

I have been charged twice

Forum|Forum|2 years ago
September 30, 2023
4 replies
716 views

Hi, I have been charged twice. For Adobe Premier and Adobe creative cloud. Yesterday was the last day of my Adobe Premier subscription and I changed my Plan to Creative cloud. But in my banking there two transaction for both.

FAQ

This topic has been closed for replies.

E

Elspeth15A8

Participant

I have been charged twice for the March 2024 period of Adobe Creative Suite. I have proof on my bank statements. The Adobe Creative Suite web site does not provide receipts of payment and they are not emailed either. Customers should be provided receipts of the payments they have made.

kglad

Community Expert

@Elspeth15A8

contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

MilkaaAuthor

Participating Frequently

Can I get a refund?

Peru Bob

Community Expert

Can I get a refund?

By @Milkaa

You have to ask Adobe support. This is a user to user forum with only occasional Adobe employee participation, and those Adobe employees who post here have no ability to do that.

kglad

Community Expert

@Milkaa

contact adobe support to correct that billing problem. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Ann Bens

Community Expert

Discussion moved to Account...........forum.

MilkaaAuthor

Participating Frequently

Where is it? Did I break any rules?

kglad

Community Expert

@Milkaa

you did nothing wrong. these forums are difficult to navigate and @Ann Bens moved your post to the account, payment & plan forum where it belongs and you can get help.

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