I have been paying double

Question

PLEASE Help,

i'm getting so much frustration. (From the netherlands) my english is typewise fine but talking on the phone does not work for my.

5 months ago i have been helped with a problem on the chat! (Macbook) now i cant find anywhere on my phone how i can do it again. Is this because off the phone.

adobe is making me crazy. Storry short, i have been paying 5 times 36 euro for a adobe indesign and i can not find back from what acount. Or how i get my money back.

i'm alteady paying for in design , but because i do not understand hoe the f this can get so complicated I purchased a 1 year account. I didnt even know how i did that, so talking on the chat someone finnaly helps me en gifs me discount because it was mistake and i do not have that kinda money. So I was happy.

but for a couple of months i have been dealing with depression and didn't notice. But now i am looking at my paypal and seeing i have been paying TWICE now. And only the account for in design where i got the discount on is the only account I can find.
I'm getting so crazy. I can cry on how dificult this all works. Please help!

kglad · Accepted Answer

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Rashmi27002770wxve · Answer

Hi there,

Happy to help!

We have checked your account and we see that you have an active Indesign subscription under the email address associated with the community.

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

Please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

For future reference, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

Since, this is a community forum, to discuss any refund or billing related information we would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

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