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I have duplicate subscriptions, when I didnt even want one. I canceled on and paid the fee.

New Here ,
Aug 28, 2022 Aug 28, 2022

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Why did it create duplicate plans and charge me for the last three months for two subscriptions?

I want this second subscription refunded in full and canceled.

TOPICS
Account management , Billing

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correct answers 1 Correct answer

Community Expert , Aug 28, 2022 Aug 28, 2022

Hi @Katelyn25850759axfm,

Please contact support as only then can help in account related issues.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Aug 28, 2022 Aug 28, 2022

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Hi @Katelyn25850759axfm,

Please contact support as only then can help in account related issues.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Sep 29, 2022 Sep 29, 2022

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Hello Katelyn,

I seem to have the same issue. One order (which I cancelled in time) but two subscriptions based on two e-mail accounts (I didn't know about the second one being created automatically).

Did they help you? Did you get your money back?

 

Regards

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Community Expert ,
Sep 29, 2022 Sep 29, 2022

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@Benjo26243067uiuy, it matters more what adobe support can do to help you than what they did for @Katelyn25850759axfm.

 

to that end, follow the suggestion from @Manan Joshi and contact support via chat, or phone, or twitter.

 

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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