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Katelyn25850759axfm
Participant
August 29, 2022
Answered

I have duplicate subscriptions, when I didnt even want one. I canceled on and paid the fee.

  • August 29, 2022
  • 2 replies
  • 690 views

Why did it create duplicate plans and charge me for the last three months for two subscriptions?

I want this second subscription refunded in full and canceled.

This topic has been closed for replies.
Correct answer Manan Joshi

Hi @Katelyn25850759axfm,

Please contact support as only then can help in account related issues.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

2 replies

B
Benjo26243067uiuy
Participant
September 29, 2022

Hello Katelyn,

I seem to have the same issue. One order (which I cancelled in time) but two subscriptions based on two e-mail accounts (I didn't know about the second one being created automatically).

Did they help you? Did you get your money back?

 

Regards

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 29, 2022

@Benjo26243067uiuy, it matters more what adobe support can do to help you than what they did for @Katelyn25850759axfm.

 

to that end, follow the suggestion from @Manan Joshi and contact support via chat, or phone, or twitter.

 

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

M
Community Expert
Manan JoshiCommunity ExpertCorrect answer
Community Expert
August 29, 2022

Hi @Katelyn25850759axfm,

Please contact support as only then can help in account related issues.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
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