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Utkalika5D66
Participant
January 14, 2021
Answered

I have got an adobe subscription by some scam. I personally never gave my bank details.

  • January 14, 2021
  • 4 replies
  • 5927 views

I have got an adobe subscription by some scam. I personally never gave my bank details. May be it has been fetched from my google account. Now I am trying to cancell my subscription and they are charging me heavy cancellation fee. No way I am able to contact Adobe. There is no phone number nothing, only virtual assistance which is of no use. It feels simply like a fraud. Please help me how to cancel the subscription without any fee.

    Correct answer Meenakshi Negi

    Hey Utkalika!

     

    Thank you for reaching out and sorry for the trouble.

     

    I did check your Adobe account using the email address used to sign in here in the community. The Acrobat Pro DC subscription has already canceled now and the team has initiated the refund as well. You will receive the refund amount within 5-6 working business days.

     

    If you still need any help, let us know.

     

    Thanks,

    Meenakshi

    4 replies

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    daniel_1622
    Participant
    May 10, 2025

    I have the same issue.  No way to cancel without cancelling the bank creedit card.  A scam from the word go.

     

    try67
    Community Expert
    try67Community Expert
    Community Expert
    May 10, 2025

    You should cancel your card regardless if someone was able to use it without you knowing about it.

      N
      nayano86457742
      Participant
      January 24, 2024

      even I got scammed with Adobe subscription, the payment has been debited from my account but it's not showing received or any mail for receipt 

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      January 24, 2024

      Account: you mean bank account? Or do you mean Adobe ID account: https://account.adobe.com/plans?

       

      Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

      For support via Twitter:
      https://twitter.com/AdobeCare

      (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
      https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

      Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
      If in doubt, ask the forum.

      ABAMBO | Hard- and Software Engineer | Photographer
      Meenakshi Negi
      Meenakshi NegiCorrect answer
      Legend
      January 14, 2021

      Hey Utkalika!

       

      Thank you for reaching out and sorry for the trouble.

       

      I did check your Adobe account using the email address used to sign in here in the community. The Acrobat Pro DC subscription has already canceled now and the team has initiated the refund as well. You will receive the refund amount within 5-6 working business days.

       

      If you still need any help, let us know.

       

      Thanks,

      Meenakshi

        D
        default3awuynczlgjw
        Participant
        October 30, 2021

        I too am being charged monthly for software I do not use and will not use. Actually, I believe I did use it once. Then was offered a "free" trial. Before the free trial was up, I tried to cancel, and then was offered 2 free months. I figured OK, maybe I'll see if I would actually use the software. Well I didn't use it once in those 2 months and just saw that I was charged $14.99 on my credit card. And when I went to cancel, I got the message telling me I would be charged an early cancelation fee. Are you serious Adobe? I would have never expected a scam like this to be run by a company of Adobe's size, history, etc. I talked to a chat agent on the site and was basically told, too bad, you signed up for it, now you have to pay it. Wow, unfair trade practices and no morals from Adobe? I'm shocked to be honest. I'd like to get some sort of help from an agent in these forums please. 

        T
        Test Screen Name
        Legend
        October 30, 2021

        The two free months is an extension, and it automatically continues with a one year commitment after your two months. If you had insisted on cancelling in the first 14 days you could have avoided it.

         

        SERIOUS WARNING: people PRETENDING to be Adobe agents will contact you now. You must go through the proper channels and contact Adobe. How do you know they are fake agents? Easy. The real agents will never contact you.

        try67
        Community Expert
        try67Community Expert
        Community Expert
        January 14, 2021

        Contact your bank and report it as a fraudulent purchase.

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