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Participant
February 15, 2021
Question

I have lost Acrobat pro

  • February 15, 2021
  • 2 replies
  • 398 views

I have upgraded my plan and Adobe Acrobat Pro has now been removed. I am still paying for Acrobat Pro so not sure why it been uninstalled by Adobe.

 

Does anyone have a solution?

Thanks

Paul

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Community Expert
February 15, 2021

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

Peru Bob
Community Expert
Community Expert
February 15, 2021

What plan did you upgrade to?

Participant
February 16, 2021

Hi Peru,

I upgraded from the Photography plan to the All apps personal plan. I had a separate Adobe Acrobat Pro and I am still paying for it by its now been removed. The app has been replaced with the Acrobat Standard. I can still use the Acrobat Pro features but the Pro app is not showing in the list of installed apps in Windows settings.

 

If I go to combine any PDF's or images I can choose Acrobat Pro but I get a message/option to move to Acrobat Standard.

 

Its very bad form for Adobe to auto-remove an app that I am paying for.  I still have the Photography plan which I now have duplicate apps and when I go to remove the Photography plan I get a message that I will be charged a fee of $60 to remove the Photography plan even though I am paying for the same apps in the All Apps plans. So I am paying twice for the same apps. Good one Adobe, I'll try to keep my hands in my pockets so Adobe doesn't pick any lose change.

 

Not very happy about all the time this is taking either I think Adobe should be doing better than this.

Regards,

Paul