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A
andy_4382
Participating Frequently
May 1, 2025
Question

I just got billed for Adobe Pro even though I don't see any active plans

  • May 1, 2025
  • 1 reply
  • 360 views

This is similar problem as https://community.adobe.com/t5/account-payment-plan-discussions/i-am-being-charged-a-monthly-amount-for-a-product-that-is-not-listed-in-my-plans/m-p/15170620#M62220 , last month I tried Adobe Pro and I cancelled it few days after - within the trial period, since I didn't see any acive plans after cancelation I though that's it, but imagine my suprise when today I got billed for monthly subscription of Adobe Pro, I see in my orders a monthly invoice tight to my original order of 0.0 EUR (which was the free trial that I cancelled). 

 

Now what the hell am I supposed to do, I searched for an email or phone to talk with someone, but all you have is the virtuallassistant which tells me that in order to talk to agent I need to have an active plan - if I don't have any plans then why do you bill me ... see the screenshots, how do I cancel something that I don't have?

 

To save some time, I don't have any other email tight to account and I did not give anyone else the credit card, it just seems that the cancellation happen in my account but not on Adobe side internally.

 

Screenshots with the problem attached.

 

 

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
May 1, 2025

Andy, I am sorry, but there is no active subscription or recent purchases under the account you used to post to this public discussion forum. Please make sure you are signing in under the account you used to make your purchase. You can find information on how to request a password reset at https://adobe.ly/3GPkUji. ^JW

A
andy_4382Author
Participating Frequently
May 1, 2025

How do you explain that I see the invoice in this account with this email <Removed by Moderator> then, I see that it was billed for this account, I see invoice, I see the PDF for invoice but I don't see any plans that I am able to cancel.

A
andy_4382Author
Participating Frequently
May 1, 2025

Thanks for editing the post, my email and the invoice number (which you removed) is really something someone from Adobe billing needs to take a look at to solve this problem since, happy to share it again in support case but since I don't have plans I am not able to create one, this is a dead end .. I just paid for something I don't have

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