I just purchased CC why do I still need to pay for most Apps ?

[In House Group, Inc]

Trying to use InDesign so I purchased CC... then they ask for indivual In subscription... 

[BobLevine]

I'm sorry, but your post makes no sense. Can you please give us some details so we know where to point you for help?

[In House Group, Inc]

Hi! Sorry... What I mean is that I purchased Creative Clouds Apps (One Year), which is supposed to include apps such as InDesign, Illustrator, Photoshop, etc... 

But I can't seem to install any of those in my Mac whithout paying extra subscription... 

Why? how can I just use those apps with the Creative Cloud Apps subcription a just paid 

[BobLevine]

Are you sure you're signed in with the same email user ID that you subscribed with? If you are you'll need to contact Adobe directly. Nobody here can help with billing/subscription issues.

[Robert at ID-Tasker]

Are you sure you've bought full set - not just InDesign? 

[kglad]

check your account to ensure you have a subscription, https://account.adobe.com

if you see an active subscription, use *.

if you do not see an active subscription, contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

========================================================

*

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

[Barb Binder]

Hi Eliana:

If you did purchase the Creative Cloud All Apps subscription, then yes, InDesign is included.

This link will take you to the Adobe support page—there is icon to initiate a chat with a customer service rep in the lower right-hand corner. Be patient, it may take a while to get through to someone. https://helpx.adobe.com/contact.html

~Barb

[Manan Joshi]

Make sure that you are logged in using the correct Adobe ID and then try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

-Manan

[In House Group, Inc]

Thank you all for your replies

I was able to solve it!

[kglad]

@In House Group, Inc 

good to hear!  if you have time, what solved it?